This Privacy Policy describes the data collection and usage practices of hijau44 io. By using the hijau44 io platform, you agree to the terms of this Privacy Policy. Please read this document carefully and contact us if you have any questions about how we handle your personal data.
01 Introduction
Hijau44 io ("we", "our platform") is an online sports betting and casino platform operating to serve Malaysian players. We understand that your personal information is a trust placed in us, and we take that responsibility very seriously.
This hijau44 io Privacy Policy explains the types of personal information we collect from you when you use our website, mobile app, and services. It also describes how we use, store, protect, and in certain circumstances, share that information.
We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and our commitment is to ensure that every data-related decision is made with the interests and privacy rights of our hijau44 io members in Malaysia as the top priority.
02 Information We Collect
Hijau44 io collects your personal information through several different channels as you interact with our platform. Below are the categories of information we may collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number, gender | Account registration, KYC process |
| Contact Data | Email address, phone number, home address | Registration & profile updates |
| Financial Data | Bank account number, e-wallet details (TnG, GrabPay, DuitNow) | Deposit and withdrawal processes |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform use |
| Usage Data | Betting history, sport preferences, session timing, activity logs | Automatically collected during platform activity |
| Communication Data | Customer support conversation records and feedback | Interactions with the support team |
Information You Provide Voluntarily
Most of the information we collect is provided directly by you — for example, when registering a new hijau44 io account, completing your profile, contacting customer support, or submitting a feedback form. We only request information that is genuinely necessary to provide the services you need.
Automatically Collected Information
When you browse the hijau44 io platform, our systems automatically record certain technical information such as your IP address, device type, browser version, pages visited, and session duration. This information helps us identify technical issues, prevent fraud, and improve your overall experience.
03 How We Use Your Data
Hijau44 io uses the personal information collected for a range of legitimate and necessary purposes to ensure our platform runs smoothly and securely for all our members in Malaysia:
- Account Management: Creating and maintaining your hijau44 io account, processing your registration, and verifying your identity through the KYC process.
- Transaction Processing: Securely and accurately processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your bank account.
- Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity that could compromise your account or the hijau44 io platform as a whole.
- Customer Support: Providing effective assistance when you contact the hijau44 io support team, including resolving complaints and technical enquiries.
- Product Improvement: Analysing platform usage patterns to develop new features, improve the user interface, and enhance the overall quality of hijau44 io's services.
- Marketing Communications: Sending information about the latest promotions, exclusive bonuses, and special hijau44 io offers — only to members who have agreed to receive such communications.
- Legal Compliance: Meeting legal obligations under Malaysia's PDPA, including maintaining transaction records and responding to requests from competent authorities.
Hijau44 io will never use your personal data for any purpose not stated in this Privacy Policy without obtaining your consent first. If we need to use your data for a new purpose, we will notify you and seek your agreement.
04 Sharing Information With Third Parties
Hijau44 io does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may share your information with specific parties for platform operational purposes:
Trusted Service Providers
We work with third-party service providers that support the operation of the hijau44 io platform — including payment processors for Touch 'n Go, GrabPay, DuitNow, and FPX, cloud service providers, and identity verification companies. All third parties are bound by strict data confidentiality agreements and are only permitted to use your data for the specific purposes mutually agreed upon.
Competent Authorities
Where required by Malaysian law, hijau44 io may be obligated to disclose your personal information to government authorities, law enforcement bodies, or courts pursuant to a valid legal order. We will make every reasonable effort to notify you of any such request unless prohibited from doing so by law.
Business Transfer
In the event of a merger, acquisition, or sale of hijau44 io assets, members' personal data may be transferred as part of that transaction. In such circumstances, we will ensure that the receiving party agrees to protect your privacy to the same or higher standard as set out in this Privacy Policy.
05 Cookies & Tracking Technologies
Hijau44 io uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the hijau44 io website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how members use the hijau44 io platform so we can improve it — for example, which pages are visited most or where members encounter issues.
- Functional Cookies: Saves your preferences such as language, display settings, and favourite sports categories to deliver a more personalised experience.
- Analytics Cookies: Used to collect statistical information on overall platform usage patterns for service improvement purposes.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the hijau44 io platform and your overall betting experience.
06 Data Security
Hijau44 io continually invests in the latest cybersecurity infrastructure to protect the personal data of every Malaysian member. Key security measures we maintain include:
- Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
- Data encryption at rest for all sensitive information, including passwords and financial details.
- Role-based access control (RBAC) ensuring only authorised personnel can access member data.
- 24/7 security monitoring with automated intrusion detection systems.
- Periodic penetration testing conducted by independent security experts.
- Regular data backups and a comprehensive disaster recovery plan.
While hijau44 io takes all reasonable steps to protect your data, no internet security system can be guaranteed to be 100% secure. You are also responsible for keeping your hijau44 io account password and login credentials safe.
07 Your Rights as a hijau44 io Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data held by hijau44 io:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days in accordance with PDPA requirements.
If any of your personal data is inaccurate or outdated, you may request hijau44 io to correct it via your profile settings or by contacting our customer support team.
You may request the deletion of your personal data when it is no longer needed for the purpose it was collected, subject to our legal obligations to retain certain records.
You may object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, we will cease such processing immediately.
You may request your personal data in a machine-readable format for transfer to another platform, to the extent technically and legally permitted.
To exercise any of the rights above, please contact us at support@hijau44io.com by clearly stating your request. We will verify your identity before processing any data-related request.
08 Data Retention Period
Hijau44 io retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
- Active account data: Retained for as long as your hijau44 io account remains active.
- Financial records data: Retained for a minimum of 7 years after transactions occur, in accordance with Malaysia's tax and financial regulatory requirements.
- KYC and identity verification data: Retained for 5 years after account closure for legal compliance purposes.
- Customer support communication logs: Retained for 3 years for service improvement and dispute resolution purposes.
- Marketing data: Deleted within 30 days after you withdraw your marketing consent.
Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so it can no longer be linked to you personally.
09 Children's Privacy
The hijau44 io platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian who believes your child has registered on hijau44 io, please contact us immediately at support@hijau44io.com.
10 Links to Third-Party Sites
The hijau44 io platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to data collected by our own platform and does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of every website you visit. hijau44 io is not responsible for the content, privacy policies, or practices of any third-party websites you may access through our platform.
11 Changes to This Privacy Policy
Hijau44 io reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be available on this page with a clear last-updated date.
For significant and material changes, we will notify hijau44 io members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the hijau44 io platform after such notice is considered acceptance of the updated Privacy Policy terms.
12 Contact Us
If you have any questions, concerns, or requests regarding the hijau44 io Privacy Policy or the handling of your personal data, our team is ready to assist you at any time.
hijau44 io Privacy Email: support@hijau44io.com
Response Time: Within 2 working days for general enquiries; 21 working days for formal data rights requests under the PDPA.
Language of Service: Bahasa Malaysia and English, 24 hours a day, 7 days a week.
If you are not satisfied with our response to any privacy-related complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body overseeing the PDPA in this country.